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Operations Engineer

We are looking for a hands-on Operations Engineer with proven experience effectively participating on high-performance teams of system administrators and technical operations staff.  The ideal candidate will have experience working with large systems installation from the ground up, proven technical aptitude solving low-level problems, and will be looking to assume multiple responsibilities on a lean, focused team of operations engineers providing a reliable, secure, and highly available service.

Responsibilities & Duties

  • Join and contribute to the technical operations team responsible for monitoring and maintaining the health of all Internet Archive networks and online services. This includes all publicly-facing services, the storage and compute cluster, as well as key internal services related to crawling, search, indexing, and access to archived web content
  • Implement, maintain, and expand monitoring and reporting systems to communicate current and historical activity for multiple publicly facing services. 
  • Administer several “turn-key” internal applications (CiviCRM instance, WordPress instance, gitlab, Jira, Email servers, etc.).
  • Analyze and implement effective improvements in the maintenance and operations processes and infrastructure.
  • Plan and coordinate the transition of new software systems and service applications from a development into a production footing. This includes establishing procedures and policy that will ensure sustainable deployment, monitoring, upgrade and expansion of services.

Skills & Requirements

  • Experience working with a large server cluster infrastructure
  • Fluency in Linux system administration
  • Experience as a principal (or sole) member of a technical operations team
  • Ability to document and share critical knowledge with others 
  • "Customer Service" mentality - advocate for the end user experience of web-delivered services
  • Passion for automation, data-driven decision making, and information reporting
  • Creative problem solver
  • Passion for staying current with industry trends

Preferred Qualifications

  • Experience using configuration management tools such as Ansible, Chef, or Puppet
  • Experience with modern centralized monitoring platforms (e.g. Grafana, InfluxDB, Prometheus)
  • Experience in automation and scripting using Python or similar
  • Database administration and management experience, with PostgreSQL or otherwise
  • Excellent oral/written communication and documentation skills
  • Flexibility and a sense of humor

Reporting Structure: The Operations Engineer reports to the Director of Engineering and works closely with the Head Librarian and Founder.

Benefits & Perks

The Internet Archive provides a comprehensive benefits package including; PTO, paid holidays, medical, dental, vision, FSA, commuter, STD, LTD, 403B/Roth accounts and Friday lunches at IA HQ.

Internet Archive is an Equal Opportunity Employer M/F/D/V/L/G/B/T and will consider for employment, qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Ordinance.

The Internet Archive has over 30 petabytes of unique digital information stored on-site in a cluster of over 600 hosts in two data centers.


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