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Partner Coordinator - Archive-It

About the Internet Archive: The Internet Archive is a non-profit with the mission to provide universal access to all knowledge -- the books, Web pages, audio, television and software of our shared human culture. Our 150 engineers, librarians, and team members have built one of the Top 250 Websites in the world, Internet Archive also has the oldest and largest publicly-accessible web archive in the world  (700 billion URLs and counting) and works with hundreds of national and international libraries, archives, museums, universities, non-profits, and others to help build a globally-curated, born-digital, collections of web materials.

Location: San Francisco, CA or remote

Reports To: Director, Web Archiving & Data Services

Job Summary:  This position serves as the primary contact for the onboarding, invoicing, and partner account management of Archive-It, which is Internet Archive’s fast-growing subscription web archiving service used by over 500 institutions for long-term preservation and access to web collections. This position also supports other invoicing, reporting, and administrative needs for the overall Web Archiving & Data Services team. The Partner Coordinator will work with the Director, Program Managers, and program staff to handle new user institutional onboarding, contracts and invoicing/renewals, general support and inquiries, and maintain the group’s CRM and related systems and reports. The role will also contribute to special projects such as research, community and collecting support, and documentation. The role is a crucial point of contact with new and existing partners using Archive-It and Internet Archive paid web services and works broadly across teams in a variety of operational and project duties vital to ensuring a successful service experience for users.

Essential Job Duties:

  • Works with the Director and Program Managers to assist new institutional partners through all stages of the onboarding process, including service agreements, invoices, training, and other account creation and partner communication responsibilities.
  • Prepares and manages all invoices for partner billing, subscription changes, and renewals and works with the Finance department on resolving related issues.
  • Works extensively the SalesForce CRM system to maintain key partner information and maintains department contacts, handles inbound general inquiries, and generates recurring data and statistical reporting.
  • Contributes to department event and travel coordination, payments, general administration, and handles overall executive support.
  • Works on special projects, research, and other duties as assigned by the Director.

Qualifications & Skills:

  • Two years experience in a user-oriented role in customer services, especially in onboarding and financial administration working with internal and external stakeholders.
  • Strong attention to detail, excellent organizational skills, and the ability to manage competing projects and priorities autonomously and efficiently.
  • Excellent written and oral communication skills are a must, as the role has significant interaction with new and existing partners and interacts with staff across the department and the organization.
  • Experience with SalesForce or a similar CRM system is preferred.
  • Experience working with confidential data and adhering to strict confidentiality policies and procedures is preferred.
  • Ability to work in and enjoy a loosely-structured work environment that includes working with a global set of external partners and a distributed team of colleagues both including staff at many levels of seniority.

Benefits & Perks:

The Internet Archive provides a comprehensive benefits package including; PTO, paid holidays, medical, dental, vision, FSA, commuter, STD, LTD, 403B/Roth accounts and Friday lunches at IA HQ.

Internet Archive is an Equal Opportunity Employer M/F/D/V/L/G/B/T and will consider for employment, qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Ordinance.

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