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Program/Product Manager: Web Archiving and Data Services

Program/Product Manager, Web Archiving & Data Services

The Internet Archive is seeking a Program/Product Manager for its Web Archiving & Data Services team. This high-profile role will work directly with the national and international community building and managing new and existing services and programs supporting content, open access, data, and digital archiving and access services. The Web Archiving & Data Services group includes both Archive-It (, our subscription service used by 600+ libraries, international organizations, universities, and heritage organizations to build special collections of web content, as well as other archiving and data services. The role will contribute to product and service development and participate in collaborative and grant-funded initiatives, research services, technology development, and more. Reporting to the Director, Web Archiving & Data Services, the Program Manager will help build the global coalition of institutions preserving and providing access to born-digital information and help expand Internet Archive’s mission of “Universal Access to All Knowledge.”

Key Responsibilities:

  • Help build and manage new products, and services for archiving and data services, especially around the preservation and access of born-digital materials.
  • Develop and execute marketing and product communication activities, conduct market research,  
  • Work directly as a primary client relationship manager with higher-education and heritage institutions, national libraries and governments, international organizations, and others to provide paid services and systems for a range of digital library activities and open infrastructure services.
  • Participate in cooperative and grant-funded projects focused on technology development, community building, and working with the larger scholarly and memory community on digital initiatives. Negotiate and manage tender/RFP responses, grant writing, contracts, and manage project finances, reporting, and administration.
  • Work directly with the Director, and a diverse and distributed team of other program managers, web archivists, and engineers on supporting, expanding, and offering new services, including contributing to application, feature, and product development.
  • Represent Internet Archive, Archive-It, and other department services in the broader professional library, scholarly, and open knowledge communities.

Qualification and Skills:

  • At least 3-5 years of demonstrated project/product management experience working directly with large, high-value institutions is required.
  • Experience with open-source technology product management and development, working with engineers and support staff, and knowledge of digital library, data management, and open content services, concepts, and practices is strongly preferred.
  • Experience with writing tender/RFP responses, project plans, grant writing, contract management, budgets and finances, and participation in multi-institutional initiatives.
  • Experience working directly for or with libraries, archives, and other memory institutions or non-profits is strongly preferred.
  • Must be able to manage multiple simultaneous projects, contracts, deadlines, and responsibilities and work in and enjoy a loosely-structured, dynamic work environment that includes a remote team distributed around the globe.
  • Candidates must have strong written, communication, and presentation skills with an ability to travel and to represent Internet Archive at national and international events.
  • Flexibility, self-reliance, a sense of humor, a creative approach to problem-solving, and a production-oriented mentality are valuable qualities for success in the role.

Location: San Francisco, CA or remote

References must be made available upon request.

Internet Archive is an Equal Opportunity Employer. Internet Archive complies with the Fair Chance Ordinance. Internet Archive is a 501(c)(3) non-profit library founded in 1996.

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